• Executive Rewind: Your Body is a Message Selling Machine
    Thursday June 27, 2019

    More than 90 per cent of what you communicate is non-verbal. If your body language disagrees with what you’re saying, your words are fairly worthless. Social psychologist Amy Cuddy is an expert on body language: Texas Instruments CEO Richard Templeton is an electrical engineer by training. Doing TV interviews probably doesn’t come naturally to him. […]

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  • Executive Rewind: How Boeing Contributed to its Own Crisis
    Thursday March 14, 2019

    Every airline will tell you passenger safety is their highest priority. It’s a boilerplate talking point. But actions speak much louder than words in this case. Especially since safety is more than just the issue of taking off, flying, and landing without incident. It’s a state of mind, too. Passengers need and want to feel […]

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  • Executive Rewind: Anatomy of a Soundbite
    Wednesday February 6, 2019

    When you’re talking through the media to anticipated audiences, keep in mind attention spans and getting them to hear your messages often are in conflict. So how do you break through? Prepare for it with answers/statements that are succinct and memorable. Dara Khosrowshahi is CEO of Uber. He’s preparing for an IPO. Hence, the following […]

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  • Executive Rewind: When the Media Report Your Story
    Wednesday January 23, 2019

    So, you submit to a news interview, get in most of your important messages, and you’re anxious to see the reporter’s resulting story. Time for perspective and a dose of realism. Let’s go to the videotape. In a recent post, we took you through three business network interviews of GM CEO Mary Barra on the […]

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  • Executive Rewind: Your Message Consistency is Crucial
    Wednesday January 16, 2019

    When you have good news, you want to get it out far and wide, and quickly. So, General Motors recently held an “Investor Day” at the New York Stock Exchange, where CEO Mary Barra set up camp to report GM’s optimistic predictions: upgrading the company’s original forecast for 2018, and an even rosier picture for […]

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  • Executive Rewind: What’s Your Communications Plan for Business Disruption?
    Tuesday July 18, 2017

    Change is constant. Always has been. When it comes, it brings disruption. And, frequently with it, lots of voices prognosticating about the consequences. You have to recognize the speed and magnitude of today’s world of communications, and the various opinions your most important audiences are hearing, for your business to survive. Try putting yourself into this real-life […]

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