contrition

The Call Heard ‘Round the World! By Eric Seidel, CEO The Media Trainers® There’s no question umpire Jim Joyce blew that call at first base. It would’ve been the 27th consecutive out and a perfect game for Detroit Tiger pitcher Armando Galarraga. In an unprecedented act of contrition, Joyce called in reporters immediately after the […]

Why do some executives find it so difficult to admit mistakes? Ego? Arrogance? Insecurity? Stubbornness? Probably some of each. In the world of business, experience has shown that a quick and honest demonstration of contrition can go a long way toward getting things back to normal and preserving image and reputation. Time is critical. Wait […]