• Lessons from a Crisis Past
    Saturday June 6, 2009

    TVA’s Coal-Filled Christmas Stocking by Eric Seidel, CEO The Media Trainers® “The prescription for remedying any disaster is to demonstrate empathy and to communicate those concerns from those at the top of the organization.” Bull’s-eye! The above quote comes from the June 3, 2009 blog posting (“Thinking the Unthinkable”) by Ken Silverstein, editor-in-chief of EnergyBiz […]

  • TVA Dragged Through its Own Sludge
    Monday January 26, 2009

    https://themediatrainers.com/ The Tennessee Valley Authority’s wreckless handling of crisis communications following its Christmas-time sludge spill in the eastern end of the state continues to haunt the utility and call its leadership into question. This is the latest of many apparent sins and comes at an unfortunate time for the management as democrats, tuned in to […]