crisis communications

By Eric Seidel, CEOThe Media Trainers®John Edwards, David Letterman, Tiger Woods. Which one doesn’t belong? Yes, they all had extramarital affairs. But only Letterman broke the news himself and thereby took some control over the story. Edwards tried to play hide-and-seek so long, in the end he looked incredibly foolish. Somehow he thought he could […]

By Eric Seidel, CEOThe Media Trainers® Cyber space is bloated with articles, blogs, video and audio criticizing and condemning businesses and their leaders, helping to form negative impressions. Online examples are easy to find: The people at the top in general are the subject of a recent blog post entitled The Demonization of Corporate Executives. […]

By Eric Seidel, CEOThe Media Trainers® When part of one floor of a parking garage in Atlanta collapsed a couple of days ago, the first statement from the construction company that supervised its erection seven years earlier included a troubling paragraph: “To put this incident in perspective there are 1415 spaces in this deck. One […]

TVA’s Coal-Filled Christmas Stocking by Eric Seidel, CEO The Media Trainers® “The prescription for remedying any disaster is to demonstrate empathy and to communicate those concerns from those at the top of the organization.” Bull’s-eye! The above quote comes from the June 3, 2009 blog posting (“Thinking the Unthinkable”) by Ken Silverstein, editor-in-chief of EnergyBiz […]

Turner CEO Phil Kent www.themediatrainers.com In its most recent weekly online edition (January 29, 2009), Georgia-based publication Business to Business posted a “conversation” with Turner CEO Phil Kent and how he’s responded to several crisis situations. One of the examples screams to me that it was preventable and that CNN leaves itself open for more […]

https://themediatrainers.com/ The Tennessee Valley Authority’s wreckless handling of crisis communications following its Christmas-time sludge spill in the eastern end of the state continues to haunt the utility and call its leadership into question. This is the latest of many apparent sins and comes at an unfortunate time for the management as democrats, tuned in to […]